SHIPPING & DELIVERY
DO YOU SHIP WORLDWIDE?
We are proud to offer international shipping services that currently operate in over 200 countries and islands worldwide. Nothing means more to us than bringing great value and service to all. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How long does it take to receive my order?
It takes 2-5 days to process and dispatch your order. Once your order has been shipped, we will send you an email that contains the tracking number. You can use this number to keep track of your package until it arrives.
The estimated shipping time will be shown during checkout. It usually takes 2-3 weeks for US & some European customers to receive their orders, whereas other international customers will receive their orders within 3-6 weeks.
Can I track my order?
Yes. Once we've shipped your order, we'll send you a confirmation email that contains the tracking number.
When will I receive my shipment confirmation and tracking number?
Immediately after placing your order, you will receive an order confirmation email. After this, it will take 2-5 days to process your order and ship it. Once shipped, we will send you a second email that contains the shipping information and the tracking number.
Please allow up to 5 days to receive the second email. If you do not receive it within 5 days, do not hesitate to contact us at info@thebabyfirststep.com.
I did not receive the shipping confirmation email and tracking number. Where is it?
Please allow up to 5 days to receive the shipping confirmation email. If you do not receive it within 5 days, make sure that you've checked the Spam folder. If it's not there, please send us an email at info@thebabyfirststep.com so that we can follow up on your order.
My tracking says “no information available at the moment”.
For some logistics companies, it usually takes 2-5 business days for the tracking information to get updated on their system. If 5 days has passed and you are still getting the same message, please do not hesitate to contact us at info@thebabyfirststep.com.
What about possible customs or local delivery fees?
We are not responsible for any Customs fees or local delivery charges as these fees are charged by your country. By purchasing our products, you consent that one or more packages may incur Customs or delivery fees when they arrive at your country.
Will I receive all the items in a single package?
Depending on the availability of the ordered items, they may be shipped in different packages.
We know how important your order is! We provides our customers with the option to track your package. If the tracking information states that your items have been delivered but you have not received it, please check around your neighborhood in case another home received it by mistake. Speak with family, roommates, etc. in the event they received it on your behalf. The package may also have been left with property managers or an apartment office. Sometime the package cannot be delivered because you entered an INCORRECT phone number during your checkout so our shipping company cannot contact you when the package arrived at your location.
If you have any other questions, please contact us and we will do our best to help you out.